We design systems that bring clarity, structure, and scale across operations, CX, and support. These services are the foundation—but if your needs are outside these categories, that's exactly the kind of challenge we love to solve.

Services

Modern architectural building with geometric windows against a clear sky illustratyes operational architecture

Operational Architecture

Start with the foundation. We design organizational systems that bring clarity, structure, and accountability to fast-scaling or fragmented teams.

  • Organizational design and team structure

  • Governance models (RACI, OKRs, reporting)

  • Cross-functional rhythms and operating models

  • Lean Six Sigma frameworks and system diagnostics

Modern white building with curved roof sections against a clear blue sky illustrates strategy

Vendor Strategy & Outsourcing

Build what you can’t always own. We help you identify, onboard, and scale with the right partners to extend your capabilities globally.

  • RFI/RFP and vendor evaluation

  • Outsourcing roadmaps and scorecards

  • Transition and mobilization planning

  • Global vendor network and governance

Curved modern building with metallic panels against a blue sky illustrates workflow optimization

Workflow Optimization

Make work work better. We map, streamline, and redesign how your teams execute—eliminating friction and embedding consistency.

  • Workflow design and process gap analysis

  • SOPs, playbooks, and handoff protocols

  • Lean Six Sigma methods (DMAIC, 3x3s)

  • Reporting and performance improvement loops

Low-angle view of modern building with rounded balconies against clear sky illustrates journey tiers CX mapping

CX Strategy & Journey Mapping

Design experiences that retain, scale, and differentiate. We architect customer service models based on risk, value, and journey touchpoints.RFI/RFP and vendor evaluation

  • Tiered CX model by spend/risk profile

  • Customer journey mapping

  • CX metrics, policy design, and escalation paths

  • Cross-functional CX/Integrity alignment

Modern concrete building with geometric design against a clear blue sky illustrates support systems and CRM planning

Support Systems & CRM Planning

Power service with systems. We design scalable, multi-channel support infrastructure rooted in the right tooling and structure.

  • Chat, email, and phone contact strategy

  • CRM design and workflow automation

  • Routing logic and agent enablement

  • KPI alignment and team configuration

Modern curved building facade against a blue sky

Tooling & Tech Strategy

Bring it all together. We help you evaluate, consolidate, and implement the tools that support clarity, collaboration, and scale.

  • Tool audits and cost-benefit analysis

  • Systems consolidation planning

  • Integration strategy across CX, ops, and eng

  • Tech roadmap and adoption strategy