Operational Architecture

The Challenge

An internal ops team supporting product and engineering lacked strategic direction, execution rhythm, and structural clarity. Collaboration between functions was disjointed, roles overlapped, and workflows lacked ownership.

What We Did

• Redesigned the organizational structure and clarified team responsibilities

• Developed a RACI matrix across ops, product, and engineering

• Created reporting structures and introduced OKRs at the functional level

• Delivered a strategic roadmap and operating rhythm tied to business milestones

The Outcome

Execution velocity improved by 50%, cross-functional alignment increased, and OKR tracking led to 3x faster decision-making cycles.